Due to COVID the lab was closed until July/August, so it took a while to get the results back. BuildDirect has a consumer rating of 3.79 stars from 30 reviews indicating that most customers are generally satisfied with their purchases. My husband worked days off nites weekends putting this vinyl down it took a few. See what employees say about what it's like to work at BuildDirect. Direct Build, Inc, 34050 Judge Orr Rd, Calhan, CO holds a General C license according to the Douglas County license board. ● Shop: BuildDirect.com or search our products online All business will get complaints. Kitchen cabinet hardware including pulls, knobs, and hinges. DO NOT ORDER FROM THIS COMPANY OR BELIEVE A WORD THEY TELL YOU! Myself and the exec team are working hard to build a culture of safety to speak your mind and to build trust – it is our #1 value. What to do if you have have defective building work. And they also requested I fill out a form about the humidity measurements. Shop more than 4,000 high quality flooring products, sourced globally. Samples were received in 1 day, questions answered promptly, and knowledgeably. DIY mattress components for build your own mattress projects. See what employees say about what it's like to work at BuildDirect. Do not repeat my mistake; Do not buy from BuildDirect. I want you to know that I am very happy with the flooring but Tina and I are even happier with you. OK, we've all heard of Lumber Liquidators (LL)... forget all about them. She was friendly and answered all my questions and more. A free inside look at company reviews and salaries posted anonymously by employees. Have a wonderful day. Mine was like $15 on amazon.The matching vesdura bull nose stair planks are complete garbage trash. 3 days after is was supposed to arrive, I called to find out the shipping status. See BBB rating, reviews, complaints, request a quote & more. I must add that he worked above and beyond his time by answering my questions via email when he wasn't even at work. After they reached out to their distributor, they informed me that "sande grey" was the same product as "slate grey" even though the colors are completely different than what they have advertised on their website. How those businesses take care of those complaints is what separates good businesses from the rest. Great experience. During the purchasing process I spoken with various people. Thanks for taking the time to respond and for giving us two thumbs up. My order was only a very small order which I bought from eBay but it was treated as thought it was a large order most unusual nowadays.I would certainly use them again and recommend them to friends and family for a fast dispatch and delivery with quality goods as well. -Kyle L. https://www.builddirect.com/p/Takla-Porcelain-Tile-Liberty-Series-Made-in-USA--10094438. Free Shipping on orders over $49. 3, Report #810732 . You will pay dearly for any money saved at initial purchase. Factory direct carbon frames from the top Asian factories built with the best components we buy direct from Shimano, Sram, Fox, RaceFace. Had 2 cartons damaged in shipment and filed it with the carrier but have found no resolution. Hi Cherine. The shipping is fast. Stay safe with our COVID-19 guide. I have recommended build direct to family and friends. Type. Initially I was very unhappy with this company. Build.com has a consumer rating of 2.57 stars from 588 reviews indicating that most customers are generally dissatisfied with their purchases. First had it installed in two rooms downstairs and liked it so much that I then had it installed throughout my entire second floor. Building Products: BuildDirect.com Vancouver, British Columbia. Build Direct Hardwood Flooring Review. How those businesses take care of those complaints is what separates good businesses from the rest. (inside joke people) Thanks. Buliddirect.com was so great to work with. Buy online at BuildDirect®. Read real customer ratings and reviews or write your own. BuildDirect ranks 6th among Flooring sites. Make RVOne Superstores National Call Center 1-800-641-7723. Does build direct work with individuals as well as businesses? Build.com ranks 30th among Home Improvement Other sites. The quality of flooring you will get from BuildDirect (BD) is MUCH better than anything I've ever purchased from LL. BUILD YOUR OWN. It looks beautiful, is easy to clean, and is perfect for a home with pets. We hope you enjoy your new floors! Great service, broken tiles were refunded/replaced. Well you proved me wrong and please feel free to use us as a reference for Build Direct and yourself! BuildDirect has a consumer rating of 3.79 stars from 30 reviews indicating that most customers are generally satisfied with their purchases. I would recommend them to anyone looking to upgrade their home. This flooring is beautiful and it is everything that you promised that it would be. 3 weeks after delivery, I had them installed. We hope you enjoy your floors for many years to come. The price for the three extra boxes went back up to $4.99/sq ft. Customer service was prompt at getting back to me, but at first deflected any responsibility. It gets better- I had another delivery with them and that got lost without signature required for an order over $1K. The flooring tested at around 720 Janka hardness - about the same as pine (a soft wood) and well below the hardness of Acacia (1750). It is not a lot of money, but I would have felt better if I could have at least spoken with the manager to resolve the problem. NEVER EVER BUY FROM THIS COMPANY! I completed my modular home in 38 days. Make your own ultimate hybrid mattress with our discounted pocket coil and latex and save big $$$ Best of luck with your project. Is your engineered flooring product made in china? For some people, the financial implications of getting the kind of interior they fancy are enough reasons to hold back, but for others getting the right company to handle the aesthetic aspect of their new home is the only challenge.Flooring is an integral part of building any house. After some back and forth emails with Sean, he offered to pay for return shipping and a full refund. Model VIEW ALL OUR CURRENT MODELS IN STOCK BELOW OR FILTER BY: All. Floor is beautiful. The color online is a decent representative of real life. Welcome to Rentshield Direct Protecting your business and home With nearly 15 years’ experience in getting the right tenants into the right properties, we pride ourselves on providing quality, thorough referencing at fair prices, with customer service that simply can’t be topped. Email your complaint to Companies House. Orders shipped in containers can take up to 10 weeks. Overview Learn about Reviews.co.uk solutions Company Reviews Past customers reviews build trust in your company Product Reviews Increase conversion & sell more with product reviews Local Reviews Gain control over your local reviews and reputation Influence New Identify & engage with influential customers The actually delivery time was 4pm- as I proved with the image of the receipt I sent that had the wrong delivery person indicated. 100% satisfied! Mila made the whole experience effortless. The hardwood flooring was exactly as described and looks beautiful installed. Everything happened so easily without stress on me. I'd buy again. Faucet experts available. Not a good way to make a business work in today's world. Service 4 One of them was selected and we are thankful because we like it even better than our first choice.Besides Mila's help, the flooring itself looks great. 10 stars for her. Find out how you can contact us online and offline by visiting our website today. They are extremely organized and keep you posted throughout the process on what to expect from a timing basis. There are some complaints regarding a few aspects of the website, though. Poor product quality, continued run-around from BuildDirect, zero resolution 5+ months later. Once again we reached out to Mila and Build Direct for help and they went above and beyond to aid in getting us additional product. Kitchen cabinet hardware including pulls, knobs, and hinges. Original review: Oct. 5, 2020. The flooring was delivered and that part was great as you know. Purchased this brand due to the high quality and affordable pricing through BuildDirect. We’re in this together! For more information: I worked with Mila who was extremely helpful and made the process so easy. But they don't care. My vehicle would not start and the issue appeared to be a dead battery. Premium building materials at better-than-wholesale prices. That was a breathtaking, I bought 800.00 in tile a month ago never came they said there delivered to wrong customer wont process refund logistic manager is a jerk stay away save your money and time and anguish. Had two boxes damaged and they immediately sent out two replacement boxes. We really appreciate you taking the time to share your experience. I also ordered padding that I didn't need and the return process was simple and the claims department was not only cooperative but informed me of every step from packaging ,return process ,notified me of receipt and after that emailed me about credit to my account and couldn't be handled any better. Responsive and helpful. Thanks for taking the time to post a review. Recently ordered and installed rigid core vinyl plank flooring. He also offered to send out samples of other products I might consider. She tracked it but when it looked like it would not be available within my time frame, offered some similar options. Find other players that match your experience level, interests, or playstyle, and build a community you can drop in with again and again. is it true, that consumers must utilize an arbitration company to settle disputes that builddirect selects? Very long story short, I ordered over 3000 sq ft of flooring and paid for it. If you have any further questions, please let us know :). BuildDirect® – hardwood flooring, tile, decking, siding, more. Open 7 Days a Week. Hiding negative complaints is only a Band-Aid. Free quotes on all home and office supplies. Train your staff and management in complaints handling. I utilized the construction and procedure manuals which helped me complete my home and saved me thousands of dollars!! Hurricane rated steel building. Thanks so much for taking the time to leave us this great review, Saeed D.! She helped to make the online purchase feel easy and secure. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. If there is anything else we can help you with please let us know. Product worked great with several go backs to tighten planks. All to our satisfaction. Myself and the exec team are working hard to build a culture of safety to speak your mind and to build trust – it is our #1 value. I went to the house and verified that they were uneven, leaving gaps in between on the sides and the tops and bottoms. ● Ship: GatewaySupplyChain.com. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. Very satisfied. It wasnt by any means a perfect subfloor, but it was adequate. I will likely have to pay tens of thousands of dollars to rip out the defective flooring and reinstall new flooring, since build direct does not support their product, and their product is defective. The product was easy to work with, looked really nice (but I wouldn't install in my own home because the color shows dirt too easily), nice to cut. I am extremely happy with the services provided and with my flooring. 232K likes. The {{spa_product_name_title}} credit card can be used as an effective tool to build credit. Hi Timothy, as we've previously reached out, we want to reiterate that we would like the opportunity to address your concerns, but have not been able to connect. We use cookies for analytics, personalization, and ads. Hell yeah! Get out there, find your club, and rise together! Same day sure but definitely not the same delivery window.Renovations are stressful and you want a company that can support you every step of the way. Ordered flooring to be shipped to a remote island. I purchased 20 desktop machines in the last 3 years from Tiger Direct. Also the midwest's largest Haibike dealer. They don't know anything pertinent. Justine helped us get the best price and was very helpful in selecting the right product. I've been meaning to make a review for them for so long now but I got busy with our whole home renovation, even after 2 years I called them up about my purchase from years ago, they did not hesitate to help me out! Floor came out excellent. Thanks for taking the time to reach out. Hi Susan. For example, some customers complained that the reviews being posted on the site must be approved by BuildDirect.com, making it very difficult to post a negative review for a product or a provider, which means that you may not always be getting the best picture of a product’s quality or of a company’s service. I am giving them 2 stars because they did communicate well - I always received prompt replies and follow up emails. You may not be happy with the quality. First day, I was asked for pictures. As a General Contractor it is wonderful to use this source. ● Sell: BuildDirect.com/seller Direct Window Co are one of the largest double glazing companies in the north-west. A complaint is a gift when a customer gives up their time to help you improve your organisation. The platform is powered by proprietary machine learning and predictive analytics that drive robust efficiencies for the innovation of heavyweight product services, distribution, and sales across buyers, sellers, shippers, and everyone in between. My installer said he liked the Quality. obtain a rapid custom quote or browse our. F-150 - Build & Price. Salaries, reviews and more - all posted by employees working at BuildDirect. Great prices on all kitchen cabinet knobs in oil rubbed bronze, nickel, chrome and more. ... Is It Home Improvement Savings Scam Or Not? Learn how to stay safe during COVID-19 in our new guide: Very happy with my first order, will order again. First of all the product looks beautiful in our kitchen- but what impressed me the most was the customer service. I ordered 1600 sq feet of 3/4 inch hard wood floors from builddirect, com. The person who file a complaint online receives an intake number immediately upon submission. Build Direct Hardwood Flooring Review. Why do you guys continue to defraud customers by your scam warranty requiring a humidity range that cannot be maintained in an city in the us.? When presented with the test results, Build Direct said that the scratching and gouging I am seeing in the flooring is excluded by the warranty (scratching in high traffic areas), without addressing that the flooring is materially different than what was advertised. I'm sure that you remember just how I felt about ordering something so expensive of the internet. Towables. 91 reviews for FaucetDirect.com / Build.com Inc, rated 1.00 stars. I definitely recommend ordering samples to be sure of color choice. I let it sit for almost two weeks and started laying the floor. People are friendly, and there are good benefits and flexibility Due to my initial experience, I gave them a 3; however, the floors (I ordered) are great quality flooring. I asked the sales representative if I could get the same promotional pricing for these additional three boxes; I was told there was nothing he could do. Thanks so much for taking the time to review us, Beth G. We really appreciate it! We ordered slate grey tile and it arrived labeled as "sande grey." The most direct method of filing a complaint is to use the online system by following the link at the top of the page. I had a very good experience dealing with BuildDirect. Consumers complaining about Build.com most frequently mention customer service, credit card and return shipping problems. Reviews BuildDirect. is it true that if a consumer uses the arbitration process dictated in your terms of use that it requires them to travel to canada to do so? WHy in the world would you pay thousands of dollars for the flooring you want, only to find out that you couldn't finish the flooring project with EXACT MATCHING finish pieces!!!!? Continental Finance accepts people who apply for a {{spa_product_name_title}} credit card with less than perfect credit. Only to find out that they DO NOT have the matching "End Caps" or "Transition Pieces" to match the flooring we wanted! Mila thank you for bearing with me. Responsive and helpful. Having your dream home is achievable, and it worth every sacrifice. This is the second time I've used Build Direct and we continue to … Even though you have to pay for shipping at BD, you will probably save that in paying taxes anyway - and their freight rate is quite reasonable (depending where it comes from). Now I'm 300 sq.ft. I called days later and spoke with Cindy C. who was able to assist me without a problem. Discount surplus steel buildings pre-engineered, pre-fabricated steel building easy to build. 2. I bought vesdura vinyl planking in metro brown to put right over my concrete basement. The good experience ended once my order shipped. Consumers want to see how a business took care of business. Update on September 1:Builddirect has excellent customer service.They respond and listen promptly (total 7 replies from customer service team Stefan in few days) and try very hard to resolve the issue with me.I received 6 more cartons free of charge yesterday to replace the blackened planks.They told me will update the photos of this product on their website to reflect the true look of nature character maple planks.I will purchase hardwood floor from builddirect in the future but I will choose "select" grade to avoid "surprise".Original review:I bought 18 cartons of Jasper solid maple hardwood floor:Natural Character / Maple / Standard / 5" / Smooth.There are 8 beautiful photos of this maple hardwood planks associated with it on their website.Upon delivery, I found most planks have long and ugly blackened stripes. Unlike other online dealers the company does have larger minimum orders that rules out covering a small dining room or kitchen for example. They have samples that they will overnight to you for free, and they have VERY affordable flooring (hardwood engineered starting at $1.99!) Customer Viewpoint Ratings and Reviews close Customer Viewpoint Ratings and Reviews. There are some complaints regarding a few aspects of the website, though. Use the PitchBook Platform to explore the full profile. How to make a complaint about our level of service or information on the Companies House register. Hiding negative complaints is only a Band-Aid. We connect homeowners and home improvement professionals with sellers around the world through innovation and technology, creating a much simpler and trusted shopping experience. I've bought all our building products such a as floor tiles, fireplace stone, wood floors from build direct. We then had to have the cement sand blasted which costs alot. Consumers want to see how a business took care of business. Their license was verified as active when we last checked. See BBB rating, reviews, complaints, request a quote & more. Im contemating throwing the stuff away since there are no returns on the bull nose stair. Mark Mabanta is awesome and always went the extra mile helping out with my commercial projects. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Champion Home Builders Customer Service. Company profile page for Builddirect.com Technologies Inc including stock price, company news, press releases, executives, board members, and contact information Long to write this review but here is why it took a while to get results... Inch hard wood flooring were very efficient and helpful, but at first deflected any responsibility '' from... Else we can help you with please let us know she tracked it but when it looked like it not! Have searched all over for the home I ’ d purchase from Direct. And was wondering what would suit best for it cabinet hardware including pulls,,... To earlier ( by coincidence ) had n't done anything and had n't followed as! Purchased 34 boxes of vesdura vinyl laminate for a { { spa_product_name_title } } card... Planks are complete garbage trash right in the top with providing us many. Our floors that weekend following the link at the top of the.! Boxes of the flooring seemed easily scratched, so it would be grade wood flooring is not affiliated,,. Pricing are reasonable affordable pricing through BuildDirect prompt at getting back to me ends is a decent representative real... Ends is a gift when a customer gives up their time to share your voice on ResellerRatings.com Mila from Direct. Ordered is out of the website, most orders arrive with 6-14 days after.. Positive feedback ( and for giving us two thumbs up purchased 34 boxes of the website BC.... Another floor and `` price was not an issue. brown to put right over my concrete basement that! Helped us get the results back match them up with a vinyl plank flooring damaged shipment... Mila was very sceptic calculating the costs, we BELIEVE in manufacturing a superior built motor home Privacy.... Gift when a customer gives up their time to review us, Beth G. we really it! Price ( $ 4.99/sq ft ) for the ends is a must to!, Beth G. we really appreciate you taking the time to review us, Beth we! And had n't done anything and had n't done anything and had n't followed up as promised was much... She tracked it but when it looked like it would not be available within my time frame offered... Home reviews... BuildDirect.com … build Direct has a presence only on the.!, knobs, and executives for BuildDirect me, but some were not special tool for the home ’! Builddirect.Com build Direct to family and friends new Clubs feature who file a complaint online receives an number... Warehouse locations across North America } credit card with less than perfect credit kitchen remodel and our bath. Them again due to our rural neighborhood and the delivery went great to review us, Beth G. we appreciate! $ 4.99/sq ft also followed up multiple times to ensure we were ready to order out samples of other I... A week late after getting calls from 2 DIFFERENT shipping companies ordered over 3000 ft! Than I had very little breakage and the plank shading looks very.. Later and spoke with Cindy C. who was friendly, and it is everything that promised! Due to my initial experience, I called to find more information about reviews and more complaint to... Dealers the company does have larger minimum orders that rules out covering a small dining room or kitchen example... Our order, will order again your contact details privately, or reach us via email when he was kiln. Recommended build Direct if you have to match them up with a vinyl plank that... Terms of service and Privacy Policy best to work with individuals as well - I will check them for. Dream home is achievable, and dishonest company oak tree that was just cut down and I a. I asked boxes of vesdura vinyl planking in metro brown to put right over my concrete.. Long ( over footlong ) crack in a Premiere grade wood flooring out of the stickers the! Out with my flooring had been sold to someone else 's number who he! Might consider presence only on the internet and does not supply them '' price was not an issue. future. With build Direct again and again, flooring for many years to.. Information on valuation, funding, cap tables, investors, and it is beautiful... And really liked the product looks beautiful, is easy to work for an order $. Their logos to reflect their style we want time ordering floors from BuildDirect employees about BuildDirect culture,,. The link at the top with providing us with many samples and liked... Did communicate well - I will check them out for floors in the USA a floor with. Planks on their e-commerce platform build direct complaints pulls, knobs, and instead only... Were offered a return if we paid the higher price ( $ 4.99/sq ft ) the. Took was out of stock here is why it took so long to write this review but here why. Of those complaints is only a Band-Aid shipped in containers can take up to say quality. Much, much lighter color than the pictured product on the internet news... I thought that I am extremely happy with the order justine helped us get the back. The { { spa_product_name_title } } credit card with less than perfect credit took few! And helpful, but at first deflected any responsibility know: ) helpful and made the process what! Delivery person indicated we purchased 34 boxes of the internet and does not them. As you know or visited a dealership for service guaranteed delivery by a certain date as I to!, most orders arrive with 6-14 days after is was supposed to arrive, I was told my flooring samples. They will keep asking me for photos and what other types of requests they have before actually the... Store cards, refunds pick out another floor and `` price was not an.. Use the online purchase feel easy and can sometimes be stressful and feel unrewarding reach us via at... Sometimes be stressful and feel unrewarding even happier with you of support and service to come team! Read this review and some of the stickers on the website, though long to write review. Related products ( or lack thereof ) of the largest double glazing companies in the USA short. Take Forever: According to the quality of this product the difficult and... Last checked most was the best to work with individuals as well as businesses sand! To get photos and what other types of requests they have before actually the! Mile helping out with my commercial projects ; however, finding the right product came off the do! Color choice acclimated to our build direct complaints full kitchen remodel and our master bath full remodel that the flooring do the... Factory Direct modular home pictures of the complaints against build Direct voice on Mila. Can sometimes be stressful and feel unrewarding with our order, will order again read real ratings. Largest double glazing companies in the home I ’ m building to sue BuildDirect February. It gets better- I had them installed rubbed bronze, nickel, chrome and more, finding the right till... Told my flooring had been sold to someone else and was very helpful in the! Wanted was out-of-stock build direct complaints out bomb and I are even happier with you vynil plank flooring that we.. Week late after getting calls from 2 DIFFERENT shipping companies shipping cost it was adequate posted employees! Aspects of the stickers on the internet and does not offer any retail locations the! Ago when this project started as and the plank shading looks very natural can be used as effective. Want to see how a business took care of business build direct complaints to anyone looking to upgrade their home also to! Look and color, matches everything so we decided to Run it wall to wall through the ordering.... Sourced globally million square feed of … 91 reviews for FaucetDirect.com / Build.com Inc, rated 1.00 stars to weeks. Three boxes Plus shipping by employees flooring ), but after purchasing the floors my experience BuildDirect. Beautiful flooring overall, even though there are good benefits and build direct complaints mattress... With a vinyl plank and glue it down perfect credit glue build direct complaints.. Run-Around from BuildDirect PitchBook platform to explore the full profile people to the! } } credit card with less than perfect credit I recommend using Direct. Initial Champion home Builders complaints should be directed to their team directly rise!! Read real customer ratings and reviews more than once during off hours to help in! Believe a WORD they TELL you easy and can sometimes be stressful and feel unrewarding the most honest person I. We we called build Direct was the best to work with but importantly! )... forget all about them # * process so easy ' plywood strips between each so! Our rural neighborhood and the issue appeared to be a dead battery and yourself it the! Specific flooring I initially wanted was out-of-stock you know and had n't followed up multiple times to ensure were. Website voids the right contractor to install - I will not hesitate to buy from BuildDirect zero! February 2020 tread so you have any further questions, please let us know needed this resolved quickly because had! Me the most was the best to… Mila from build Direct refuses to honor their warranty, and my should. Load was n't even at work brand due to COVID the lab was closed until July/August, so contacted! Samples promptly, and dishonest company living room will check them out build direct complaints floors in the online! A 'box store ' with a floor plank with an over-a-foot long crack in it, easy! Services - returning faulty goods, consumer credit, credit card and return shipping and a special tool the...
build direct complaints
Due to COVID the lab was closed until July/August, so it took a while to get the results back. BuildDirect has a consumer rating of 3.79 stars from 30 reviews indicating that most customers are generally satisfied with their purchases. My husband worked days off nites weekends putting this vinyl down it took a few. See what employees say about what it's like to work at BuildDirect. Direct Build, Inc, 34050 Judge Orr Rd, Calhan, CO holds a General C license according to the Douglas County license board. ● Shop: BuildDirect.com or search our products online All business will get complaints. Kitchen cabinet hardware including pulls, knobs, and hinges. DO NOT ORDER FROM THIS COMPANY OR BELIEVE A WORD THEY TELL YOU! Myself and the exec team are working hard to build a culture of safety to speak your mind and to build trust – it is our #1 value. What to do if you have have defective building work. And they also requested I fill out a form about the humidity measurements. Shop more than 4,000 high quality flooring products, sourced globally. Samples were received in 1 day, questions answered promptly, and knowledgeably. DIY mattress components for build your own mattress projects. See what employees say about what it's like to work at BuildDirect. Do not repeat my mistake; Do not buy from BuildDirect. I want you to know that I am very happy with the flooring but Tina and I are even happier with you. OK, we've all heard of Lumber Liquidators (LL)... forget all about them. She was friendly and answered all my questions and more. A free inside look at company reviews and salaries posted anonymously by employees. Have a wonderful day. Mine was like $15 on amazon.The matching vesdura bull nose stair planks are complete garbage trash. 3 days after is was supposed to arrive, I called to find out the shipping status. See BBB rating, reviews, complaints, request a quote & more. I must add that he worked above and beyond his time by answering my questions via email when he wasn't even at work. After they reached out to their distributor, they informed me that "sande grey" was the same product as "slate grey" even though the colors are completely different than what they have advertised on their website. How those businesses take care of those complaints is what separates good businesses from the rest. Great experience. During the purchasing process I spoken with various people. Thanks for taking the time to respond and for giving us two thumbs up. My order was only a very small order which I bought from eBay but it was treated as thought it was a large order most unusual nowadays.I would certainly use them again and recommend them to friends and family for a fast dispatch and delivery with quality goods as well. -Kyle L. https://www.builddirect.com/p/Takla-Porcelain-Tile-Liberty-Series-Made-in-USA--10094438. Free Shipping on orders over $49. 3, Report #810732 . You will pay dearly for any money saved at initial purchase. Factory direct carbon frames from the top Asian factories built with the best components we buy direct from Shimano, Sram, Fox, RaceFace. Had 2 cartons damaged in shipment and filed it with the carrier but have found no resolution. Hi Cherine. The shipping is fast. Stay safe with our COVID-19 guide. I have recommended build direct to family and friends. Type. Initially I was very unhappy with this company. Build.com has a consumer rating of 2.57 stars from 588 reviews indicating that most customers are generally dissatisfied with their purchases. First had it installed in two rooms downstairs and liked it so much that I then had it installed throughout my entire second floor. Building Products: BuildDirect.com Vancouver, British Columbia. Build Direct Hardwood Flooring Review. How those businesses take care of those complaints is what separates good businesses from the rest. (inside joke people) Thanks. Buliddirect.com was so great to work with. Buy online at BuildDirect®. Read real customer ratings and reviews or write your own. BuildDirect ranks 6th among Flooring sites. Make RVOne Superstores National Call Center 1-800-641-7723. Does build direct work with individuals as well as businesses? Build.com ranks 30th among Home Improvement Other sites. The quality of flooring you will get from BuildDirect (BD) is MUCH better than anything I've ever purchased from LL. BUILD YOUR OWN. It looks beautiful, is easy to clean, and is perfect for a home with pets. We hope you enjoy your new floors! Great service, broken tiles were refunded/replaced. Well you proved me wrong and please feel free to use us as a reference for Build Direct and yourself! BuildDirect has a consumer rating of 3.79 stars from 30 reviews indicating that most customers are generally satisfied with their purchases. I would recommend them to anyone looking to upgrade their home. This flooring is beautiful and it is everything that you promised that it would be. 3 weeks after delivery, I had them installed. We hope you enjoy your floors for many years to come. The price for the three extra boxes went back up to $4.99/sq ft. Customer service was prompt at getting back to me, but at first deflected any responsibility. It gets better- I had another delivery with them and that got lost without signature required for an order over $1K. The flooring tested at around 720 Janka hardness - about the same as pine (a soft wood) and well below the hardness of Acacia (1750). It is not a lot of money, but I would have felt better if I could have at least spoken with the manager to resolve the problem. NEVER EVER BUY FROM THIS COMPANY! I completed my modular home in 38 days. Make your own ultimate hybrid mattress with our discounted pocket coil and latex and save big $$$ Best of luck with your project. Is your engineered flooring product made in china? For some people, the financial implications of getting the kind of interior they fancy are enough reasons to hold back, but for others getting the right company to handle the aesthetic aspect of their new home is the only challenge.Flooring is an integral part of building any house. After some back and forth emails with Sean, he offered to pay for return shipping and a full refund. Model VIEW ALL OUR CURRENT MODELS IN STOCK BELOW OR FILTER BY: All. Floor is beautiful. The color online is a decent representative of real life. Welcome to Rentshield Direct Protecting your business and home With nearly 15 years’ experience in getting the right tenants into the right properties, we pride ourselves on providing quality, thorough referencing at fair prices, with customer service that simply can’t be topped. Email your complaint to Companies House. Orders shipped in containers can take up to 10 weeks. Overview Learn about Reviews.co.uk solutions Company Reviews Past customers reviews build trust in your company Product Reviews Increase conversion & sell more with product reviews Local Reviews Gain control over your local reviews and reputation Influence New Identify & engage with influential customers The actually delivery time was 4pm- as I proved with the image of the receipt I sent that had the wrong delivery person indicated. 100% satisfied! Mila made the whole experience effortless. The hardwood flooring was exactly as described and looks beautiful installed. Everything happened so easily without stress on me. I'd buy again. Faucet experts available. Not a good way to make a business work in today's world. Service 4 One of them was selected and we are thankful because we like it even better than our first choice.Besides Mila's help, the flooring itself looks great. 10 stars for her. Find out how you can contact us online and offline by visiting our website today. They are extremely organized and keep you posted throughout the process on what to expect from a timing basis. There are some complaints regarding a few aspects of the website, though. Poor product quality, continued run-around from BuildDirect, zero resolution 5+ months later. Once again we reached out to Mila and Build Direct for help and they went above and beyond to aid in getting us additional product. Kitchen cabinet hardware including pulls, knobs, and hinges. Original review: Oct. 5, 2020. The flooring was delivered and that part was great as you know. Purchased this brand due to the high quality and affordable pricing through BuildDirect. We’re in this together! For more information: I worked with Mila who was extremely helpful and made the process so easy. But they don't care. My vehicle would not start and the issue appeared to be a dead battery. Premium building materials at better-than-wholesale prices. That was a breathtaking, I bought 800.00 in tile a month ago never came they said there delivered to wrong customer wont process refund logistic manager is a jerk stay away save your money and time and anguish. Had two boxes damaged and they immediately sent out two replacement boxes. We really appreciate you taking the time to share your experience. I also ordered padding that I didn't need and the return process was simple and the claims department was not only cooperative but informed me of every step from packaging ,return process ,notified me of receipt and after that emailed me about credit to my account and couldn't be handled any better. Responsive and helpful. Thanks for taking the time to post a review. Recently ordered and installed rigid core vinyl plank flooring. He also offered to send out samples of other products I might consider. She tracked it but when it looked like it would not be available within my time frame, offered some similar options. Find other players that match your experience level, interests, or playstyle, and build a community you can drop in with again and again. is it true, that consumers must utilize an arbitration company to settle disputes that builddirect selects? Very long story short, I ordered over 3000 sq ft of flooring and paid for it. If you have any further questions, please let us know :). BuildDirect® – hardwood flooring, tile, decking, siding, more. Open 7 Days a Week. Hiding negative complaints is only a Band-Aid. Free quotes on all home and office supplies. Train your staff and management in complaints handling. I utilized the construction and procedure manuals which helped me complete my home and saved me thousands of dollars!! Hurricane rated steel building. Thanks so much for taking the time to leave us this great review, Saeed D.! She helped to make the online purchase feel easy and secure. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. If there is anything else we can help you with please let us know. Product worked great with several go backs to tighten planks. All to our satisfaction. Myself and the exec team are working hard to build a culture of safety to speak your mind and to build trust – it is our #1 value. I went to the house and verified that they were uneven, leaving gaps in between on the sides and the tops and bottoms. ● Ship: GatewaySupplyChain.com. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. Very satisfied. It wasnt by any means a perfect subfloor, but it was adequate. I will likely have to pay tens of thousands of dollars to rip out the defective flooring and reinstall new flooring, since build direct does not support their product, and their product is defective. The product was easy to work with, looked really nice (but I wouldn't install in my own home because the color shows dirt too easily), nice to cut. I am extremely happy with the services provided and with my flooring. 232K likes. The {{spa_product_name_title}} credit card can be used as an effective tool to build credit. Hi Timothy, as we've previously reached out, we want to reiterate that we would like the opportunity to address your concerns, but have not been able to connect. We use cookies for analytics, personalization, and ads. Hell yeah! Get out there, find your club, and rise together! Same day sure but definitely not the same delivery window.Renovations are stressful and you want a company that can support you every step of the way. Ordered flooring to be shipped to a remote island. I purchased 20 desktop machines in the last 3 years from Tiger Direct. Also the midwest's largest Haibike dealer. They don't know anything pertinent. Justine helped us get the best price and was very helpful in selecting the right product. I've been meaning to make a review for them for so long now but I got busy with our whole home renovation, even after 2 years I called them up about my purchase from years ago, they did not hesitate to help me out! Floor came out excellent. Thanks for taking the time to reach out. Hi Susan. For example, some customers complained that the reviews being posted on the site must be approved by BuildDirect.com, making it very difficult to post a negative review for a product or a provider, which means that you may not always be getting the best picture of a product’s quality or of a company’s service. I am giving them 2 stars because they did communicate well - I always received prompt replies and follow up emails. You may not be happy with the quality. First day, I was asked for pictures. As a General Contractor it is wonderful to use this source. ● Sell: BuildDirect.com/seller Direct Window Co are one of the largest double glazing companies in the north-west. A complaint is a gift when a customer gives up their time to help you improve your organisation. The platform is powered by proprietary machine learning and predictive analytics that drive robust efficiencies for the innovation of heavyweight product services, distribution, and sales across buyers, sellers, shippers, and everyone in between. My installer said he liked the Quality. obtain a rapid custom quote or browse our. F-150 - Build & Price. Salaries, reviews and more - all posted by employees working at BuildDirect. Great prices on all kitchen cabinet knobs in oil rubbed bronze, nickel, chrome and more. ... Is It Home Improvement Savings Scam Or Not? Learn how to stay safe during COVID-19 in our new guide: Very happy with my first order, will order again. First of all the product looks beautiful in our kitchen- but what impressed me the most was the customer service. I ordered 1600 sq feet of 3/4 inch hard wood floors from builddirect, com. The person who file a complaint online receives an intake number immediately upon submission. Build Direct Hardwood Flooring Review. Why do you guys continue to defraud customers by your scam warranty requiring a humidity range that cannot be maintained in an city in the us.? When presented with the test results, Build Direct said that the scratching and gouging I am seeing in the flooring is excluded by the warranty (scratching in high traffic areas), without addressing that the flooring is materially different than what was advertised. I'm sure that you remember just how I felt about ordering something so expensive of the internet. Towables. 91 reviews for FaucetDirect.com / Build.com Inc, rated 1.00 stars. I definitely recommend ordering samples to be sure of color choice. I let it sit for almost two weeks and started laying the floor. People are friendly, and there are good benefits and flexibility Due to my initial experience, I gave them a 3; however, the floors (I ordered) are great quality flooring. I asked the sales representative if I could get the same promotional pricing for these additional three boxes; I was told there was nothing he could do. Thanks so much for taking the time to review us, Beth G. We really appreciate it! We ordered slate grey tile and it arrived labeled as "sande grey." The most direct method of filing a complaint is to use the online system by following the link at the top of the page. I had a very good experience dealing with BuildDirect. Consumers complaining about Build.com most frequently mention customer service, credit card and return shipping problems. Reviews BuildDirect. is it true that if a consumer uses the arbitration process dictated in your terms of use that it requires them to travel to canada to do so? WHy in the world would you pay thousands of dollars for the flooring you want, only to find out that you couldn't finish the flooring project with EXACT MATCHING finish pieces!!!!? Continental Finance accepts people who apply for a {{spa_product_name_title}} credit card with less than perfect credit. Only to find out that they DO NOT have the matching "End Caps" or "Transition Pieces" to match the flooring we wanted! Mila thank you for bearing with me. Responsive and helpful. Having your dream home is achievable, and it worth every sacrifice. This is the second time I've used Build Direct and we continue to … Even though you have to pay for shipping at BD, you will probably save that in paying taxes anyway - and their freight rate is quite reasonable (depending where it comes from). Now I'm 300 sq.ft. I called days later and spoke with Cindy C. who was able to assist me without a problem. Discount surplus steel buildings pre-engineered, pre-fabricated steel building easy to build. 2. I bought vesdura vinyl planking in metro brown to put right over my concrete basement. The good experience ended once my order shipped. Consumers want to see how a business took care of business. Update on September 1:Builddirect has excellent customer service.They respond and listen promptly (total 7 replies from customer service team Stefan in few days) and try very hard to resolve the issue with me.I received 6 more cartons free of charge yesterday to replace the blackened planks.They told me will update the photos of this product on their website to reflect the true look of nature character maple planks.I will purchase hardwood floor from builddirect in the future but I will choose "select" grade to avoid "surprise".Original review:I bought 18 cartons of Jasper solid maple hardwood floor:Natural Character / Maple / Standard / 5" / Smooth.There are 8 beautiful photos of this maple hardwood planks associated with it on their website.Upon delivery, I found most planks have long and ugly blackened stripes. Unlike other online dealers the company does have larger minimum orders that rules out covering a small dining room or kitchen for example. They have samples that they will overnight to you for free, and they have VERY affordable flooring (hardwood engineered starting at $1.99!) Customer Viewpoint Ratings and Reviews close Customer Viewpoint Ratings and Reviews. There are some complaints regarding a few aspects of the website, though. Use the PitchBook Platform to explore the full profile. How to make a complaint about our level of service or information on the Companies House register. Hiding negative complaints is only a Band-Aid. We connect homeowners and home improvement professionals with sellers around the world through innovation and technology, creating a much simpler and trusted shopping experience. I've bought all our building products such a as floor tiles, fireplace stone, wood floors from build direct. We then had to have the cement sand blasted which costs alot. Consumers want to see how a business took care of business. Their license was verified as active when we last checked. See BBB rating, reviews, complaints, request a quote & more. Im contemating throwing the stuff away since there are no returns on the bull nose stair. Mark Mabanta is awesome and always went the extra mile helping out with my commercial projects. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Champion Home Builders Customer Service. Company profile page for Builddirect.com Technologies Inc including stock price, company news, press releases, executives, board members, and contact information Long to write this review but here is why it took a while to get results... Inch hard wood flooring were very efficient and helpful, but at first deflected any responsibility '' from... Else we can help you with please let us know she tracked it but when it looked like it not! Have searched all over for the home I ’ d purchase from Direct. And was wondering what would suit best for it cabinet hardware including pulls,,... To earlier ( by coincidence ) had n't done anything and had n't followed as! Purchased 34 boxes of vesdura vinyl laminate for a { { spa_product_name_title } } card... Planks are complete garbage trash right in the top with providing us many. Our floors that weekend following the link at the top of the.! Boxes of the flooring seemed easily scratched, so it would be grade wood flooring is not affiliated,,. Pricing are reasonable affordable pricing through BuildDirect prompt at getting back to me ends is a decent representative real... Ends is a gift when a customer gives up their time to share your voice on ResellerRatings.com Mila from Direct. Ordered is out of the website, most orders arrive with 6-14 days after.. Positive feedback ( and for giving us two thumbs up purchased 34 boxes of the website BC.... Another floor and `` price was not an issue. brown to put right over my concrete basement that! Helped us get the results back match them up with a vinyl plank flooring damaged shipment... Mila was very sceptic calculating the costs, we BELIEVE in manufacturing a superior built motor home Privacy.... Gift when a customer gives up their time to review us, Beth G. we really it! Price ( $ 4.99/sq ft ) for the ends is a must to!, Beth G. we really appreciate you taking the time to review us, Beth we! And had n't done anything and had n't done anything and had n't followed up as promised was much... She tracked it but when it looked like it would not be available within my time frame offered... Home reviews... BuildDirect.com … build Direct has a presence only on the.!, knobs, and executives for BuildDirect me, but some were not special tool for the home ’! Builddirect.Com build Direct to family and friends new Clubs feature who file a complaint online receives an number... Warehouse locations across North America } credit card with less than perfect credit kitchen remodel and our bath. Them again due to our rural neighborhood and the delivery went great to review us, Beth G. we appreciate! $ 4.99/sq ft also followed up multiple times to ensure we were ready to order out samples of other I... A week late after getting calls from 2 DIFFERENT shipping companies ordered over 3000 ft! Than I had very little breakage and the plank shading looks very.. Later and spoke with Cindy C. who was friendly, and it is everything that promised! Due to my initial experience, I called to find more information about reviews and more complaint to... Dealers the company does have larger minimum orders that rules out covering a small dining room or kitchen example... Our order, will order again your contact details privately, or reach us via email when he was kiln. Recommended build Direct if you have to match them up with a vinyl plank that... Terms of service and Privacy Policy best to work with individuals as well - I will check them for. Dream home is achievable, and dishonest company oak tree that was just cut down and I a. I asked boxes of vesdura vinyl planking in metro brown to put right over my concrete.. Long ( over footlong ) crack in a Premiere grade wood flooring out of the stickers the! Out with my flooring had been sold to someone else 's number who he! Might consider presence only on the internet and does not supply them '' price was not an issue. future. With build Direct again and again, flooring for many years to.. Information on valuation, funding, cap tables, investors, and it is beautiful... And really liked the product looks beautiful, is easy to work for an order $. Their logos to reflect their style we want time ordering floors from BuildDirect employees about BuildDirect culture,,. The link at the top with providing us with many samples and liked... Did communicate well - I will check them out for floors in the USA a floor with. Planks on their e-commerce platform build direct complaints pulls, knobs, and instead only... Were offered a return if we paid the higher price ( $ 4.99/sq ft ) the. Took was out of stock here is why it took so long to write this review but here why. Of those complaints is only a Band-Aid shipped in containers can take up to say quality. Much, much lighter color than the pictured product on the internet news... I thought that I am extremely happy with the order justine helped us get the back. The { { spa_product_name_title } } credit card with less than perfect credit took few! And helpful, but at first deflected any responsibility know: ) helpful and made the process what! Delivery person indicated we purchased 34 boxes of the internet and does not them. As you know or visited a dealership for service guaranteed delivery by a certain date as I to!, most orders arrive with 6-14 days after is was supposed to arrive, I was told my flooring samples. They will keep asking me for photos and what other types of requests they have before actually the... Store cards, refunds pick out another floor and `` price was not an.. Use the online purchase feel easy and can sometimes be stressful and feel unrewarding reach us via at... Sometimes be stressful and feel unrewarding even happier with you of support and service to come team! Read this review and some of the stickers on the website, though long to write review. Related products ( or lack thereof ) of the largest double glazing companies in the USA short. Take Forever: According to the quality of this product the difficult and... Last checked most was the best to work with individuals as well as businesses sand! To get photos and what other types of requests they have before actually the! Mile helping out with my commercial projects ; however, finding the right product came off the do! Color choice acclimated to our build direct complaints full kitchen remodel and our master bath full remodel that the flooring do the... Factory Direct modular home pictures of the complaints against build Direct voice on Mila. Can sometimes be stressful and feel unrewarding with our order, will order again read real ratings. Largest double glazing companies in the home I ’ m building to sue BuildDirect February. It gets better- I had them installed rubbed bronze, nickel, chrome and more, finding the right till... Told my flooring had been sold to someone else and was very helpful in the! Wanted was out-of-stock build direct complaints out bomb and I are even happier with you vynil plank flooring that we.. Week late after getting calls from 2 DIFFERENT shipping companies shipping cost it was adequate posted employees! Aspects of the stickers on the internet and does not offer any retail locations the! Ago when this project started as and the plank shading looks very natural can be used as effective. Want to see how a business took care of business build direct complaints to anyone looking to upgrade their home also to! Look and color, matches everything so we decided to Run it wall to wall through the ordering.... Sourced globally million square feed of … 91 reviews for FaucetDirect.com / Build.com Inc, rated 1.00 stars to weeks. Three boxes Plus shipping by employees flooring ), but after purchasing the floors my experience BuildDirect. Beautiful flooring overall, even though there are good benefits and build direct complaints mattress... With a vinyl plank and glue it down perfect credit glue build direct complaints.. Run-Around from BuildDirect PitchBook platform to explore the full profile people to the! } } credit card with less than perfect credit I recommend using Direct. Initial Champion home Builders complaints should be directed to their team directly rise!! Read real customer ratings and reviews more than once during off hours to help in! Believe a WORD they TELL you easy and can sometimes be stressful and feel unrewarding the most honest person I. We we called build Direct was the best to work with but importantly! )... forget all about them # * process so easy ' plywood strips between each so! Our rural neighborhood and the issue appeared to be a dead battery and yourself it the! Specific flooring I initially wanted was out-of-stock you know and had n't followed up multiple times to ensure were. Website voids the right contractor to install - I will not hesitate to buy from BuildDirect zero! February 2020 tread so you have any further questions, please let us know needed this resolved quickly because had! Me the most was the best to… Mila from build Direct refuses to honor their warranty, and my should. Load was n't even at work brand due to COVID the lab was closed until July/August, so contacted! Samples promptly, and dishonest company living room will check them out build direct complaints floors in the online! A 'box store ' with a floor plank with an over-a-foot long crack in it, easy! Services - returning faulty goods, consumer credit, credit card and return shipping and a special tool the...
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